Makram Ebied Contact Center in Cairo

 

1-General Features:

• Total Area: 650 m2

•  Number of seats: 160

•  Number of sub-halls: 3:

•  Sub-hall A: 60 seats

•  Sub-hall B: 53 seats

•  Sub-hall C: 43 seats

•  Training Area for 17 persons

•  Electricity room equipped with 10 UPSs

•  Electricity and data ground

•  Fire alarm and fire fighting system (FM-200)

•  IP CCTV surveillance system.

•  Time attendance system based on finger print.

•  Refreshment area for 20 persons.

2- Technical Features:

Data room equipped with 3 racks:

•  Rack A: for backbone and access switches based on HP-ProCurve

•  Rack B: for HP clustered servers and SAN storage

•  Rack C: for MX-ONE IPBX

•  Number of E1s: 6

•  System can handle up 40000 calls/hour

•  System can handle voice calls, emails and SMSs

•  Average traffic per day is 14000 calls/day (2 shifts)

3- Lines of business:

•  Health insurance organizations

•  Hospitals

•  Medical Labs

•  Consultants reservation

4- Offered Services:

•  106 for consultants reservation

•  19806 for health fitness of new employees.

•  16624 for heart clinic institute