Providing a Complete Suite of IT Solutions
Solutions
Our Solutions and Main Areas of Activities
UniTel provides their customers with a wide range of innovative fully integrated
solutions, in-house developed or through our partners, to meet the evolving new
challenge within the Market, such as:-
Voice Portal & IVR Solutions
UniTel provides speech and IVR solutions for business and government
organizations. Our solutions use speech recognition, IVR and TTS to deliver the
highest rates of automated service fulfillment available in the industry:-
• E-Government Services Voice Portal.
• Educational Services Voice Portal.
• Maintenance & Repair Centers Voice Portal (Cars, Home Equipments, etc).
• Business Services Voice Portals.
• Banking & Financial Voice Portal.
Wireless Solutions
offers wireless solutions based on the products of the well known vendors
in the area of wireless communications such as Wi-LAN, SensorTec and 3com
for both Wi-Fi and WiMAX technologies.
Our WiMAX products operate in either the licensed 3.5GHz or unlicensed
5.8GHz frequency band.
The main results of using our products are:
Large coverage
Secure network
High reliability
Fast ROI
Quick deployment
The main features of our WiMAX solutions are:
Proven W-OFDM powered NLOS performance
High spectral efficiency
Integrated rugged design
Efficient bandwidth allocation
Dynamic power control
VLAN compatible
The main applications of our wireless solutions include:
Telcos - voice/data backhaul and internet access
WISP - Internet access and hotspot backhaul
Enterprises - building-to-building link and remote office connectivity
MUSH - campus network
RFID Library Security Solutions
UniTel offers its in-house developed system for library security solutions based
on RFID and EM technologies.
This system operates within the available local area network (LAN) of the library
with RFID readers placed at appropriate locations throughout the library,
including the library entry/exit where it functions as a security alert, triggering an
alarm when books are removed from the library without permission and recording
the specific item's identity.
Triple Play Solutions
UniTel offers triple play solutions based on the products of Ericsson; either on
copper cables or on fiber cables.
Triple Play Solutions on Copper Cables
An innovative and cost-effective DSL solution offering a high-capacity
infrastructure designed to facilitate DSL mass deployment and introduction of
new services.
Based on Ethernet technology used in mass volume products today, EDA
supports triple play services and sets a new standard for implementing DSL in a
fast, flexible and cost-efficient way.
EDA meets today’s request for being able to deliver differentiated services and
higher bandwidth, the key driver being Video-on-Demand and TV multicast
services over the ADSL network.
Not only is EDA able to deliver triple play services (video, voice and data) to the
home; with this system it is also possible to enable different priorities to the
different applications to secure the right quality of service. The Ethernet DSL
Access IP DSLAM is the perfect broadband solution for mass volume rollout on
large as well as small sites. It is designed to remove access bottlenecks and
minimize transmission and equipment costs.
Call Center Solutions
The professional call center in today's organization and government environment
mean the difference between effectively serving the public or dealing with caller
complaints, unflattering articles in the press, and attending special hearings.
Call centers are being used for directory assistance, taxpayer assistance,
licensing and certification information and payment, unemployment assistance,
public services etc.
The correct solution, proper software, most efficient network of services and
effectively trained staff will ensure that your organization will be successful in
providing your service to the public well into the future.
The experience and expertise of UniTel will provide you with the call center
solution platform you need:-
• Inbound call centers for the inquiry Services.
• Outbound call centers for the Marketing and announcements services.
• Multi media call centers with different outbound facilities (FAX, Mail, and
SMS).
• Semi automated call centers solutions using the IVR, ASR&TTS in with life
agents.
• IP based call centers solution.
• Call centers complete site preparation.
• Call recording solutions
• Work force management solutions
Directory Assistance Solutions
UniTel has its complete and customized Directory Assistance solution using
BTS Logic Directory Assistance/Enhanced Directory Assistance Applications.
This DA solution contains the following:-
• White Pages Directory Solutions.
• Yellow Pages Directory Solutions.
• International Directory Assistance Solution.
• Location Based Services Solutions.