Southern Cairo Electricity Distribution Company Customer Services Call Center

 

The main features of the call center are:

• 20 agents

• 2 supervisors.

• Two E1s (SS7 & R2) connected to Telecom Egypt PSTN

• The system is designed to be expandable to 50 seats.

• The solution is based on Ericsson call center solution.

• The solution contains state of the art call recording system.